Frequently Asked Questions
Do you offer exchanges?
Unfortunately, we are unable to offer exchanges at this moment in time however we do have a 28 day returns period in which you may receive a refund for your item.
There is a problem with my order, what should I do?
In the unlikely event that there is an issue with your order, please contact us at email@example.com and we will work to get this resolved for you.
Do you ship worldwide?
Yes, we do ship worldwide. Click here for further information on shipping.
Can I change my order once placed?
Unfortunately, due to the speed we process orders, we are unable to amend an order once placed.
Can I cancel an order once placed?
Unfortunately, due to the speed we process orders, we are not always able to cancel an order once it has been placed. If you wish to request to cancel, please email firstname.lastname@example.org so that we may look into this for you.
How long is the warranty period?
Northcore offers a 6-month statutory warranty period on all products, plus a 2-year warranty on Northcore backpacks and luggage products. For more information, check out our warranty page.
How do I become an ambassador?
We love working with new talent and creatives. If you are interested in becoming an ambassador, please email us at email@example.com.
How do I sign up to Northcore’s mailing list?
You can sign up to our mailing list by visiting the link here.
How long do I have to return an item?
Our return period is 28 days. For further information on returns, click here.
Can I still place an order from outside of the UK?
Yes! We are still accepting orders and dispatching them globally. For information on how to place an order with us, head to the 'Making A Purchase' section in this article.
How will my order be affected by Brexit?
We are still dispatching orders to Europe as normal, however, some delays might occur if parcels need clearance into your country. Orders sent internationally are tracked and so you can follow your parcel's journey easily. There may be additional paperwork on your parcel to allow for customs clearance.
Will I be charged Customs Duties if my item is delivered within the EU?
No! We have ensured that any duties for parcels being delivered in Europe are paid by us and so there will be no additional payments upon delivery.
Can I still return an item after Brexit?
Yes! You can still return an item to us as before by following the instructions in our 'Returns' section. The only difference I when returning items from outside of the UK follow the returns process above. Please also be sure to clearly mark the item as a 'Return of UK origin' both on the outside of the parcel and on any shipping documents you have to fill out. We, unfortunately, cannot accept a return with customs charges or delivery duties outstanding.
Have further questions about how your order may be affected by Brexit? We're happy to help, contact us here.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' or 'Shopping Cart' and you will be asked for a few details that we need to be able to complete the order.
We accept the following debit/credit cards for payment: Master Card, Visa, and Maestro. If you have a PayPal account you can use it by clicking on the PayPal option.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. Email: firstname.lastname@example.org or call on: 0800 040 7099.