Items purchased via Northcore direct

Unwanted items (for items purchased via Northcore direct)

Northcore Global will happily accept returns for a full refund for items purchased on our website.  Our 28-day returns policy has no special catches or exceptions.  All we ask is that you send the item back to us in the original packaging, and make sure that the item is unused and in the same condition as when you received it.  Send the item back to us along with initial purchase documentation and reason for return, and we will take care of everything.

Create your local returns label at the following link- https://northcore.ezireturns.com/

Once your return is received and refund approved, a credit will be made in the original form of payment used usually within 7 days.  Unfortunately, we cannot refund any shipping charges.  You will receive a confirmation e-mail once the return has been processed.  If you have any questions relating to returns please email: sales@northcore-europe.com, or call us on 0800 040 7099.

Faulty items (for items purchased via Northcore direct)

In the first instance please email sales@northcore-europe.com with details of the item and its fault along with your proof of purchase.  We will then advise how to proceed - we may require the full product to be returned or may request product images only.  Generally, items that are faulty must be returned within 4 weeks for an exchange or full refund: in this instance your original and return shipping costs will also be refunded (see 'Posting returns' below).  Faulty items returned between 4 weeks and 6 months may be exchanged (if the item is not in stock at the time, we will exchange when next available or provide a credit note for the item value).  We will advise via email if the faulty product needs to be returned (see 'Posting returns' below).

Posting faulty returns

Items should only be returned to us if we have expressly advised you to do so.  Any items returned should be traceable.  If you are in the UK please only use Royal Mail signed for 2nd class and retain the proof of purchase.  We will not refund higher or express postal services unless they are approved by us in advance.  Please note that if we do not receive a return item you will be responsible for claiming for the loss from Royal Mail or other courier you have used.  If you have any questions relating to returns of products please email: sales@northcore-europe.com

Return address:

Attn. Returns Processing
Unit 3, Ocean House
Meridian Centre
Belvoir Way
Fairfield Industrial Estate
LN11 0LQ


Approved refunds are made in the original form of payment used, usually within 7 days.  You will receive a confirmation e-mail once the refund has been processed.

Items purchased via other retail outlets

If you need to return an item that was purchased in a retail store, please return your item to the store you purchased from.  If you have any questions relating to returns please email: sales@northcore-europe.com

About Us

This web site is owned and operated by Northcore, Northcore Europe and Northcore Global and are trading names of Extremehorizon Ltd.  Northcore are completely dedicated to your total satisfaction.  If you have any suggestions or comments or if you need to contact us, please email us at sales@northcore-europe.com, or phone us on 0800 040 7099, or write to us at: Northcore, Unit 3, Ocean House, Meridian Centre, Belvoir Way, Fairfield Industrial Estate, Louth, LN11 0LQ.