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Delivery & Returns

Making A Purchase

Making a purchase could not be easier.  Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' or 'Shopping Cart' and you will be asked for a few details that we need to be able to complete the order.

We accept the following debit/credit cards for payment: Master Card, Visa, and Maestro. If you have a PayPal account you can use it by clicking on the PayPal option.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. Email: sales@northcore-europe.com or call on: 0800 040 7099.

 

Shipping

We use a tracked courier service for all our UK and overseas deliveries.  For UK mainland* deliveries we offer a next working day service.  The next day relates to delivery time frames once an order is dispatched however we are unable to guarantee next day processing of an order which may be affected by (not-exclusively) items out of stock, weekends, national holiday periods etc. We will always endeavour to process every order as quickly as possible.

* Please note all UK Next Working Day orders placed before 2pm Monday to Thursday will be dispatched that day, subject to stock availability, and you will receive it the next day.

If you place your order after 2pm on a Thursday, and before 2pm on a Friday, it will be dispatched on Friday, subject to stock availability, and you will receive it the next business day.

Orders placed after 2pm on a Friday, or on a Saturday or Sunday will not be processed until the following business day.

A signature will be required for deliveries so please make sure someone is at the delivery address to sign for the goods or send them to an address where someone will be available.

Once your order has been dispatched from the warehouse you will receive a confirmation email to let you know it is on the way.

Delivery and Shipping Information

FREE DELIVERY on ALL UK ORDERS over £50.00

Plus FREE WORLDWIDE DELIVERY on orders over £100.00

DestinationOrder ValueCost / ServiceDelivery EstimateTrackable
UK Mainland

Under £50

Next working day courier £4.95

24 hours

Yes

Over £50

Next working day courier FREE

24 hours

Yes

EU

Under £65

Courier - £16.50

3-7 working days

Yes

Over £65

Courier - FREE

3-7 working days

Yes

Overseas(Non EU)

Under £100

Courier - £25.00

5-7 working days

Yes

Over £100

Courier - FREE

5-7 working days

Yes

Please Note:

  • Items on a Next Working Day Courier delivery will require a signature on receipt, so please make sure someone is present at the delivery address to sign for the goods, or alternatively send them to an address where someone will be available.
  • All delivery estimates are based on time from the package leaving our warehouse.
  • Courier orders placed before 2pm Monday to Thursday will be dispatched that day, subject to stock availability and you will receive it the next day.  If you place your order after 2pm on a Thursday and before 2pm on a Friday, it will be dispatched on Friday for delivery on the next business day (unless Saturday Courier is available and selected for the order).  Orders placed after 2pm on a Friday, on a Saturday or Sunday or bank holiday Monday, will not be processed until the following business day.
  • You must inform us if the goods are lost or damaged in transit within 4 weeks so that we correct the problem and can make a prompt claim against the delivery company.  Please quote your order number in all correspondence.
  • You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received

 

Returns Policy

Items purchased via Northcore direct

Unwanted items (for items purchased via Northcore direct)

Northcore will happily accept returns for a full refund for items purchased on our website. Our 28-day returns policy has no special catches or exceptions. All we ask is that you send the item back to us in the original packaging, and make sure that the item is unused and in the same condition as when you received it. Send the item back to us along with initial purchase documentation and reason for return, and we will take care of everything.

Return your items to the following address: 
Northcore
Attn. Returns Processing
Unit 3, Ocean House
Meridian Centre
Belvoir Way
Fairfield Industrial Estate
Louth
LN11 0LQ
UK

Once your return is received and refund approved, a credit will be made in the original form of payment used usually within 7 days. Unfortunately, we cannot refund any shipping charges. You will receive a confirmation e-mail once the return has been processed. If you have any questions relating to returns please email: sales@northcore-europe.com, or call us on 0800 040 7099.

Faulty items (for items purchased via Northcore direct)

In the first instance please email sales@northcore-europe.com with details of the item and its fault along with your proof of purchase.  We will then advise how to proceed - we may require the full product to be returned or may request product images only. Generally, items that are faulty must be returned within 4 weeks for an exchange or full refund: in this instance your original and return shipping costs will also be refunded (see 'Posting returns' below). Faulty items returned between 4 weeks and 6 months may be exchanged (if the item is not in stock at the time, we will exchange when next available or provide a credit note for the item value). We will advise via email if the faulty product needs to be returned (see 'Posting returns' below).

Posting faulty returns

Items should only be returned to us if we have expressly advised you to do so. Any items returned should be traceable. If you are in the UK please only use Royal Mail signed for 2nd class and retain the proof of purchase.  We will not refund higher or express postal services unless they are approved by us in advance.  Please note that if we do not receive a return item you will be responsible for claiming for the loss from Royal Mail or other courier you have used. If you have any questions relating to returns of products please email: sales@northcore-europe.com

Return your items to the following address: 
Northcore
Attn. Returns Processing
Unit 5-6, Ocean House
Meridian Centre
Belvoir Way
Fairfield Industrial Estate
Louth
LN11 0LQ
UK

Refunds

Approved refunds are made in the original form of payment used, usually within 7 days. You will receive a confirmation e-mail once the refund has been processed.

Items purchased via other retail outlets

If you need to return an item that was purchased in a retail store, please return your item to the store you purchased from. If you have any questions relating to returns please email: sales@northcore-europe.com

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