Northcore™ offers a six month statutory warranty on all products, plus a 2 year warranty on Northcore™ back packs and luggage products.  Products are fully warranted with proof of purchase against defect in material and workmanship only.  Northcore™ will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate use.

Please email sales@northcore-europe.com with details of your query providing:

  • Your proof of purchase
  • Images of the product and details
  • Your contact details

Warranty claims should be presented at the point of initial purchase with proper documentation to validate the claim.