Northcore offers a 1 year statutory warranty on all products, plus a 2-year warranty on Northcore backpacks and luggage products.  Products are fully warranted with proof of purchase against defects in material and workmanship only.  Northcore will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate use.

Please email contact@northcore-europe.com with details of your query providing:

  • Your proof of purchase
  • Images of the product and details
  • Your contact details

Warranty claims should be presented at the point of initial purchase with proper documentation to validate the claim.