Terms & Conditions
1. Making a Purchase
Making a purchase with us is acceptance of all terms and conditions. Please read through these terms carefully as they will apply to any purchases made with us. Goods will only be dispatched once payment is received. Please take care when placing your order, we may not be able to rectify any mistakes before dispatch.
2. Pricing
Northcore reserves the right to cancel orders without notice which are subject to pricing errors. Northcore reserves the right to amend the price of products at any time. Our listed prices do not include delivery charges. Listed prices include VAT unless otherwise stated.
3. Shipping
In our shipping options, 'next working day' relates to delivery time frames once an order is dispatched and not from the time of purchase. We are unable to guarantee next day processing of an order which may be affected by items out of stock, weekends, national holiday periods etc. You must inform us if the goods are lost or damaged in transit within 4 weeks of dispatch.
4. Returns
You may return items up to 30 days from the date of your order. All items must be sent back to us in the original packaging, unused, and in the same condition as when you received it. We do not offer exchanges at this time. We cannot refund returns shipping charges. If you are returning from outside the UK, please clearly mark the item as "Return of UK origin" both on the outside of the parcel and on any shipping documents you complete; we cannot accept a return with customs charges or delivery duties outstanding. We reserve the right to refuse any return which does not adhere to these terms. For any item refused we will make contact to arrange for it to be shipped back to your address, and refused items will be held for 30 days before disposal without refund.
5. Warranty
Northcore offers a one year statutory warranty on all products, plus a 2-year warranty on Northcore backpacks and luggage products. Products are fully warranted with proof of purchase against defects in material and workmanship only. Northcore will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate use.
6. Refunds
Approved refunds are made in the original form of payment used, usually within 7 days. You will receive a confirmation e-mail once the refund has been processed. Refunds may take 3-5 working days to appear back into your account.
7. Promotional Codes & Discounts
When using a promotional code, please ensure you check the expiry date and code exclusions if applicable. Only one promotional code may be applied per order. We are unable to add a promotional code retrospectively if an order has already been placed. We reserve the right to withdraw promotional codes and offers at any time.
8. Acceptance of Terms
Your access to and use of this website is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions.
9. Advice
The contents of the Website do not constitute advice and should not be relied upon in making, or refraining from making, any decision.
10. Changes to the Website
Northcore reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice, and you confirm that Northcore shall not be liable to you for any such change or removal. Northcore may also change these Terms and Conditions at any time, and your continued use of the Website following any change shall be deemed to be your acceptance of that change.
11. Links to Third Party Websites
The Website may include links to third-party websites that are controlled and maintained by others. Any link to another website is not an endorsement of that website, and you acknowledge and agree that we are not responsible for the content or availability of any such site.
12. Copyright
All copyright, trademarks, and all other intellectual property rights in the Website and its content are owned by or licensed to Northcore or otherwise used by Northcore as permitted by law.
13. Disclaimers and Limitation of Liability
The Website is provided on an "as is" and "as available" basis without any representation or endorsement made, and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, Northcore will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data or profits) arising out of or in connection with the use of the Website. Northcore makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Northcore for death or personal injury as a result of the negligence of Northcore or that of its employees or agents.
14. Indemnity
You agree to indemnify and hold Northcore and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Northcore arising out of any breach by you of these Terms and Conditions, or other liabilities arising out of your use of this Website.
15. Severance
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, then that Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect, and continue to be binding and enforceable.
16. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.
B2C Distribution Ltd. trading as NORTHCORE, Company No. 5006514